Our Policies

Amoraé Gifting & Events

Thoughtfully created, beautifully presented. Please review our policies before placing an order or booking an event.

Returns & Exchanges

For eligible, non-custom products, please contact us within 7 days of delivery to request a return or exchange. Items must be unused, in their original condition and packaging, with proof of purchase.

Custom-made and personalized items, fresh and preserved floral arrangements, perishable goods, and items clearly marked “Final Sale” are not eligible for change-of-mind returns or exchanges.

Please contact us for return instructions before sending an item back. Customers are responsible for return shipping on change-of-mind returns. Original delivery fees are non-refundable for these returns.

These exclusions do not apply to faulty, damaged, incorrect, or misdescribed items where a remedy is required by law.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible—ideally within 48 hours of delivery—with your order number and clear photos of the item and packaging.

We will review the issue and arrange an appropriate replacement, repair, or refund. Where the issue is our responsibility, we will cover reasonable return or replacement delivery costs. The suggested reporting period does not limit your statutory rights.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing, plus any additional time required by your payment provider, unless an earlier refund is required by law.

Payment Methods & Pricing

All prices are listed in Canadian dollars (CAD) unless otherwise stated.

Available payment methods are shown at checkout or on your invoice. For custom orders, corporate gifting, and event bookings, payment instructions will be provided with your quotation.

Applicable taxes, delivery charges, and any agreed service fees will be disclosed before you confirm your purchase.

Standard product orders require full payment before processing. Custom orders and event bookings may require a deposit, with the amount and remaining payment schedule confirmed in writing before booking.

Custom & Corporate Orders

Please review and approve all names, messages, quantities, colours, and design details before production begins.

Changes requested after approval are subject to availability and may affect pricing and delivery dates. Any additional charges will require your approval before work proceeds.

If you cancel a custom order, any cancellation charges will be limited to the terms disclosed and accepted before purchase, subject to applicable law. These may include work already completed and materials specifically ordered for your project.

Event Bookings & Cancellations

Event bookings are confirmed once the written agreement has been accepted and the required deposit has been received.

Your proposal or event agreement will specify the services included, payment schedule, cancellation terms, rescheduling conditions, and any rental or damage-related charges. Please review these terms before confirming your booking.

Rescheduling is subject to availability. Any changes to the scope, location, or timing of an event may require an updated quotation.

If we are unable to provide the agreed services, we will contact you promptly to discuss available alternatives or refund amounts paid for services we cannot deliver, as required by your agreement and applicable law.

Delivery & Collection

Delivery availability, fees, and estimated timing will be confirmed at checkout or in your quotation. Collection is available only where specifically arranged.

Please ensure the recipient’s address, contact details, and delivery instructions are accurate. If another delivery attempt is required because of incorrect details or an unavailable recipient, any additional fee will be communicated before redelivery.

For time-sensitive gifts and events, please confirm your required date with us before ordering. We will notify you promptly if a delay affects your order.

Product Appearance & Care

Our creations may include handmade details and natural materials. Slight variations in colour, shape, and texture are part of their individual character. Screen settings may also affect how colours appear online.

Any material substitution that changes an approved custom design will be discussed with you before production.

Keep preserved flowers and delicate decorative pieces away from water, direct sunlight, excessive heat, and humidity. Follow any care instructions provided with your order.

Contact Us

For order assistance, return requests, corporate gifting, or event enquiries, please use our Contact Us page and include your order number or event date where applicable.

Your Consumer Rights

Nothing in these policies limits any rights or remedies available to you under applicable consumer protection laws. If a term conflicts with those laws, the applicable legal requirements will prevail.